About Lepton Software:
Lepton Software is a leading provider of Location Intelligence, Smart Mapping, and GIS-based software solutions, empowering enterprises across Telecom, BFSI, Government, Retail, and Automotive sectors. With over 25+ years of expertise, Lepton delivers innovative geospatial products, network planning solutions, and enterprise-grade digital transformation services across global markets. Our culture encourages ownership, collaboration, continuous learning, and customer-centric innovation.
(A) JOB SUMMARY
The Business Support Executive will work across teams on high-priority business initiatives, projects, process improvement, technology adoption, and day-to-day execution support. The selected candidate may be deployed wherever the business need is highest — including the Founder’s Office, Operations, Administration, Strategy, Technology, or other functions. The role is ideal for sharp, tech-savvy individuals who learn quickly, take ownership, use AI tools effectively, and can work independently across varied business requirements.
(B) JOB DUTIES & RESPONSIBILITY
• Business Projects, Systems & Process Execution:
o Support implementation, configuration, adoption, and effective use of business tools, systems, and software across functions.
o Support data, reporting, analysis, documentation, and process-related activities as required for business initiatives.
o Conduct testing, validation, and quality checks for new systems, processes, reports, and business workflows.
o Coordinate with internal teams, external vendors, and stakeholders to resolve issues and keep initiatives moving.
• Process Improvement, Documentation & Training:
o Prepare SOPs, process notes, presentations, reports, user guides, and other business documentation.
o Assist with training, walkthroughs, onboarding, and communication for new processes, tools, or initiatives.
o Map and improve workflows, identify gaps, and recommend practical improvements to increase efficiency.
• Cross-Functional & Leadership Support:
o Work with multiple teams to gather information, coordinate actions, and drive initiatives to completion.
o Serve as a reliable point of coordination between leadership, business teams, vendors, and technical teams.
o Track priorities, action items, deadlines, and blockers; follow up proactively and ensure timely closure.
• Execution, Follow-Through & Continuous Improvement:
o Monitor ongoing activities, identify issues or risks early, and escalate matters that require timely attention.
o Collect feedback, analyse recurring issues, and coordinate improvements with relevant stakeholders.
o Maintain trackers, action logs, dashboards, and status updates to provide clear visibility on priorities and progress.
(C) QUALIFICATION & SKILLSET
• Bachelor's or Master's degree (MBA preferred) in any discipline from a reputed university.
• 1–2 years of professional or internship experience in a software, operations, or business support role.
• Actively uses AI tools (ChatGPT, Claude, Gemini, Copilot, or similar) to enhance productivity; familiarity with prompt engineering is a strong plus.
• Quick learner — able to pick up new tools, systems, and processes with minimal hand-holding.
• Excellent verbal and written English communication skills — ability to explain technical concepts in simple terms and draft clear, professional documentation independently.
• Familiarity with software implementation lifecycle, UAT, and change management concepts.
• Proficiency in MS Excel, Word, and PowerPoint for documentation and reporting.
• Strong problem-solving ability with a structured and analytical approach.
• Team player with the ability to manage multiple tasks and meet deadlines.
Why Join Lepton Software:
• Fast-paced, growth-focused environment
• Opportunity to drive processes independently
